SELF-GOVERNING WORKING TEAMS (Theory and methodology)
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Keywords
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CONTENT
Introduction 15
Part 1: Theoretic bases of self governing working teams SGWT
Chapter 1. The classic theory of management and the school
of human relations 19
§1. The classic organizational perspective 19
§2. Dynamics of human relations 22
§3. The perspective about human resources 24
§4. Management of participation and the perspective of large scale involvement 25
Chapter 2. System theories and development of the social technical and SGWT perspectives 27
§1. Open systems and the perspective of surrounding 27
§2. Theory of social technical systems 30
§3. Theory of extending of position characteristics 32
§4. The SGWT approach 33
Chapter 3. Theory of chances: individual and technical distinctions and dynamics of the changes in the currency surrounding 35
§1. Individual approaches at making characteristic of the employees 36
§2. Technological factors 37
2.1 Complexity of the problem 37
2.2 Routine of the problem 38
2.3 Interdependence of the problem 39
§3. Dynamics of the surrounding 39
Chapter 4. Contemporary theories and models of SGWT 41
§1. Model of Macgrat input - process – output 41
§2. Model of Gladshtein for subjective assessment of the effectiveness 42
§3. Model of Piers-Ravlin for purposeful –adaptive SGWT 44
§4. Model of Hackman for perfect SGWT 46
§5. Model of Sundstrom-De Muze – Futrell for team åffectiveness 49
§6. The models of Tanenbaum and Selas for team perfectness 51
§7. Model of Campion, Madskar and Higgs for effectiveness of the working team 54
§8. Model of Koen for effective SGWT 57
Chapter 5. Development of a theoretical frame for perfectness
of the SGWT 60
§1. Synthesis of the theoretical models 60
§2. Conceptual integrative model for SGWT 62
Part II: Team processes
Chapter 6 Working processes in SGWT 66
§1. The effort as a factor of the working processes in SGWT 66
§2. Motivation in the management 69
2.1. Theory of satisfaction 70
2.2. Process motivation theories 75
2.3. Other theories of motivation 80
2.4. Binding and motivation 80
2.5. Motivation and money remuneration 82
2.6. Motivation and behaviour 82
§3. Talent, resources and procedures for accomplishment of the work 84
3.1. Talent – knowledge, skills and capabilities 84
3.2. The resources of the system of working processes of SGWT 85
3.3. Procedures for passing of the working process 87
3.4. Tasks – basic factor of working process of SGWT 88
Chapter 7 Interpersonal processes in SGWT 89
§1. Communication 89
1.1. Communication and working process 90
1.2. Communication and team surrounding 91
1.3. Communication and building of a team 93
1.4. Communication and characteristics of the team members 96
1.5 The role of communications in SGWT 97
§2. Cooperation and conflicts 98
2.1. Cooperation, conflict and working process 100
2.2 Cooperation, conflict and surrounding 101
2.3. Cooperation, conflict and building of the team 102
§3. Unity and trust 105
3.1. Exploring of the relation of the unity between processes & factors in the system of SGWT 105
3.2. The role of the trust in SGWT 108
§4. Processes of interaction between SGWT and the external groups 110
4.1. Intermediary activities between SGWT and the management
structures of the organization 110
4.2. External activities of coordination of the tasks 112
4.3. Examination activities 112
Part III: External and internal organizational surrounding
of SGWT
Chapter 8. Internal organizational surrounding of SGWT 115
§1. The role of philosophy, culture and the mission of the organization
on the effectiveness of SGWT 115
§2. Systems for estimation and evaluation of the accomplishment
of SGWT 118
2.1. Traditional forms for estimation of the team performance 119
2.2. Evaluation of the team development 120
2.3. Forms for mutual estimation of individual contribution 122
2.4. Criteria and means for evaluation of the team performance –
Oregon matrix of productivity 125
§3. Systems for remuneration of SGWT 132
3.1. Remuneration and motivation of the employees 135
3.2. Effectiveness of SGWT 137
3.3. Designing of the system for remuneration in team environment 140
3.4. Types of remunerations in SGWT 146
§4. Systems for training and qualification 158
4.1. Types of training and qualification 159
4.2. Techniques for qualification and training 161
4.3. Training, qualification and results of SGWT 163
§5. Information systems 164
5.1. Types of information in SGWT 165
5.2. Techniques for providing of information 166
5.3. Barriers before information exchange 167
5.4. System of information and effectiveness of SGWT 168
§6. Managerial support 169
6.1. The role of the senior management in team environment 169
6.2. Negative attitude at accomplishment the managerial characters 172
6.3. Approaches, means and instruments for stimulating
for support by the management, suppliers and consumers
in the frame of the organization 175
Chapter 9. External organization environment 182
§1. Specific micro environment – direct factors of the competitive
surrounding (CS) 183
§2. Common macro environment 186
2.1. Economic conditions 187
2.2. Technological conditions 188
2.3. Demographic conditions 189
2.4. Educational conditions 191
2.5. Political and legal conditions 191
2.6 Cultural conditions 192
Part IV: Leaders and teams
Chapter 10. Goals of the team and designing of effective SGWT 199
§1. Formulate of the team goals – basic requirements 199
1.1. SMART goals of the team: specific, measurable, achievable,
results oriented and time Restricted 199
1.2. Goals of the team and results of the activity of the SGWT 201
§2. Basic factors in the process of laying of goals 202
2.1. Management through goals 203
2.2. Formulate and analysis of the team goals and tasks 206
§3. Designing of SGWT 207
3.1. Structuring of the individual working roles in SGWT 207
3.2. Models for designing of effective team structures 216
Chapter 11. Size and members of the team 224
§1. Size of the team and results of the SGWT 224
§2. Members of the team 226
2.1. Diversity of the roles 227
2.2. Personal diversity 228
2.3. Stability of SGWT 229
2.4. Factors to influence the members and the results of the team 230
Chapter 12. Leadership and functions of the team manager 232
§1. Teams and leaders 232
1.1. Models for management and leadership in SGWT 235
1.2. Selection of the team leader 251
1.3. Rotational principle of leadership in SGWT 253
§2. Roles and responsibilities of the team leader 254
§3. Leadership and team effectiveness 256
Conclusion 268
Abstract
Pages: 282
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