„Business World” Library

ISSN: 1310-2737-Book Edition
ISSN: 2534-9201-Electronic Edition

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  • Milen Dinkov
    EMOTION MANAGEMENT IN THE WORKPLACE
    JEL: J50, J80
    Keywords: emotions, emotional labour, emotional dissonance, emotional exhaustion
    Summary: Emotions are at the heart of our social life. They function as filters of perceptions that affect our conscious actions and even decision-making. The range of acceptable emotions varies with culture, gender, and age. In many areas of life, inappropriate emotions cause trouble. Organizations therefore require and expect their employees to manage their emotions and refrain from negative emotional outbursts. This creates the need to investigate the opportunities how to regulate emotional behaviour as a means of controlling the negative effects of emotions in the workplace.

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    Prof. Aneta Deneva, PhD – editor-in-chief
    "Business World" Library
  • Emiliya Staneva – Technical Secretary
    Anka Taneva – Copy-Editor
    Sen.lecturer Elka Uzunova – English Language Translator
    E-mail: ssvjat@uni-svishtov.bg

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  • Prof. Aneta Deneva, PhD – Editor-in-Chief
  • Prof. Penka Shishmanova, PhD – Co-editor-in-Chief